Customer Desk

Technical Trouble Shoot

Is something not working right? See if your problem is listed here and try our proposed solutions.

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You've come to the right place! Read our FAQs that should answer most of your queries.

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Parental Lock

Would you like more information on Parental Lock?

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Easy Way to Extend Your Home Network

We have some great instructions on Easy Way to Extend Your Home Network.

Power Link

A Quick and Easy way to extend your home network powerlink


Power-line adapters are devices that turn your home’s electrical wiring into network cables into a computer network. They come in handy when you need to bring the Internet connection to a far corner of your home where Wi-Fi signals can’t reach. A power-line connection is generally also more reliable than a wireless connection. With speeds up to 500Mbps, it’s also faster and secure. Please Note that you need at least two adapters to make the first power-line connection.

Power-line Adapters are available at all leading consumer electronic retail stores.

Vision Asia Installation Guide

Watch step by step instruction to install Vision Asia IPTV set top box.

  • How long does it take to get Vision Asia installed?
  • What is standard Installation?
  • What is Non-standard Installation?
  • I would like to see Vision Asia in other rooms; will the technician do it for us at the time of installation?